FAQ
WHAT SIZES DO YOU CARRY?
6-20 UK. Please see the BackbySundown size guide here and please get in touch if you have any questions.
DO YOU DELIVER WORLDWIDE?
Yes I do! Please be be aware the postage will be more expensive for overseas deliveries and may take slightly longer. Also custom charges may apply to anyone receiving orders overseas. See shipping for more details.
IS EVERYTHING HANDMADE AND THOUGHTFULLY DESIGNED?
Yes! Your pieces are handmade by me (Jeanie) alongside a talented skilled seamstress, in the North of the UK.
Each dress takes about 4-7 hours and the blouses about 3-5 hours. Each and every piece, is totally unique and thoughtfully designed and handmade just for you. Each piece is made from sustainably sourced fabric which is either organic, natural, vintage, remnants or dead-stock waste fabric, which means in buying this you are also helping reduce the environmental and social impact of fashion. All packaging is environmentally friendly too!
Each dress takes about 4-7 hours and the blouses about 3-5 hours. Each and every piece, is totally unique and thoughtfully designed and handmade just for you. Each piece is made from sustainably sourced fabric which is either organic, natural, vintage, remnants or dead-stock waste fabric, which means in buying this you are also helping reduce the environmental and social impact of fashion. All packaging is environmentally friendly too!
DELIVERY TIME?
Every item is handmade. Please allow up to 1-6 weeks for the making and delivery of your item once purchased. This may change depending on how many orders I have at one time, if its pre-made or a pre-order and if you are ordering from overseas. All details are in each product description. If you have any questions please let me know. Please bare in mind that some deliveries may take longer due to busier times of year i.e Christmas.
READY-TO-SHIP DETAILS?
Dresses & blouses have a 1 week lead time from day of purchase, which includes any alterations if required/packing/despatching your handmade piece, this doesn't include delivery time. Smaller items is 1-2 days lead time, this doesn't include delivery time. We will work hard to make sure your item is dispatched as soon as possible, as always.
PRE-ORDER DETAILS?
Please allow up to 6 weeks for production of your dresses or blouses. This doesn't include shipping delivery times. See shipping details for lead times.
DO YOU DO REPEATS?
Sometimes, but most of my pieces are limited as the nature of sustainably sourced fabric means you may only be able to make one! Thats what makes each piece so special! Get them while you can.
WHEN DO YOU RESTOCK STYLES IN NEW FABRICS?
Every 1-2 months... I confirm a set date each month via instagram!