NEW PIECES FOR EARLY AUTUMN ARE HERE!

Shipping & Returns


SHIPPING

Every item is handmade. Please allow up to 1-6 weeks for the making and delivery of your item once purchased. This may change depending on how many orders I have at one time, if its pre-made or a pre-order and if you are ordering from overseas. All details are in each product description. If you have any questions please let me know.

BackbySundown ships worldwide. Each item is sent with a tracked and signed for service. Masks/small accessories are sent Royal Mail tracked 48 in the UK. Please check your emails for your order confirmation as well as tracking information and a dispatch email there after. Once your item has left the home studio BackbySundown can not take any responsibility for any delayed or lost items.

INTERNATIONAL SHIPPING

International packages may require local taxes or custom fees which are to be paid for by the customer. Overseas shipments are also subject to opening and inspection if needed by customs authorities.

DELIVERY 

Standard Shipping Estimates

UK – 1-3 days when dispatched.
Europe – 5-10 days when dispatched
Rest of the world – 7-14 days when dispatched

We ship to the UK, Europe and rest of the world. Your parcel will be sent via Royal Mail or by courier. Flat rate shipping prices are as follows:
UK - £6.00 when you spend over £100 / Europe/ Rest of the world - £30
UK- £3.50 when you spend under £100
PRE-MADE ITEMS
Dresses & blouses up to 1 week lead time from day of purchase, which includes any alterations if required/packing/dispatching your handmade piece, this doesn't include delivery time. Smaller items is 1-2 days lead time,  this doesn't include delivery time. We will work hard to make sure your item is dispatched as soon as possible, as always.
PRE-ORDER ITEMS
Please allow up to 6 weeks for production of your dresses or blouses. This doesn't include shipping delivery times. See shipping details for lead times.

RETURNS

I truly hope you love your purchase as much as I have enjoyed making it! As everything is handmade by a one woman band and altered to fit each customer, I am unable to offer refunds.

I can accommodate simple alterations at an additional cost if the length is too long, please email contact@backbysundown.com or send a note at checkout with length measurements prior to delivery. Please see standard measurements in description for each garment.

Please don’t hesitate to get in touch with in a 14 day period of receiving your purchase if you have any issues.

Love,

BackbySundown