Every item is handmade. Please allow up to 1-6 weeks for the making and delivery of your item once purchased. This may change depending on how many orders I have at one time, if its pre-made or a pre-order and if you are ordering from overseas. All details are in each product description. If you have any questions please let me know.
BackbySundown ships worldwide. Each item is sent with a tracked and signed for service. Masks/small accessories are sent Royal Mail tracked 48 in the UK. Please check your emails for your order confirmation as well as tracking information and a dispatch email there after. Once your item has left the home studio BackbySundown can not take any responsibility for any delayed or lost items.
International packages may require local taxes or custom fees which are to be paid for by the customer. Overseas shipments are also subject to opening and inspection if needed by customs authorities.
Standard Shipping Estimates
UK – 1-3 days when dispatched.
Europe – 5-10 days when dispatched
Rest of the world – 7-14 days when dispatched
I truly hope you love your purchase as much as I have enjoyed making it! As everything is handmade by a one woman band and altered to fit each customer, I am unable to offer refunds.
I can accommodate simple alterations at an additional cost if the length is too long, please email email@example.com or send a note at checkout with length measurements prior to delivery. Please see standard measurements in description for each garment.
Please don’t hesitate to get in touch with in a 14 day period of receiving your purchase if you have any issues.